At Tawseel Al Ain, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services or visit our website, Tawseelalain.com.

1. Information We Collect

We may collect the following types of personal information to provide better service:

  • Personal Identification Information: Name, email address, phone number, and delivery address.
  • Payment Information: Billing details required to process payments.
  • Usage Data: Information about how you interact with our website (e.g., IP address, browser type, and pages visited).

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To process your delivery orders and communicate with you regarding your requests.
  • Improvement of Services: To improve our services and enhance the customer experience on our website.
  • Payment Processing: To handle transactions securely.
  • Marketing Communication: With your consent, we may send you promotional offers, updates, and special services relevant to you.

3. Data Protection

We take your data privacy seriously and implement a variety of security measures to ensure the protection of your personal information:

  • Encryption: All sensitive data (such as payment details) are encrypted.
  • Access Control: Only authorized personnel can access your data for the purposes of service provision.
  • Secure Servers: Our website and systems are protected by secure servers and up-to-date security protocols.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners, such as:

  • Service Providers: Delivery partners and payment processors, only to fulfill your delivery requests.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations.

5. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Update any inaccurate information.
  • Delete Your Data: Request the deletion of your personal information.
  • Opt-Out: Unsubscribe from marketing communications at any time.

6. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. Cookies help us understand how you use our site, so we can provide personalized content and improve functionality. You can control cookie settings through your browser preferences.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed of how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

By using our services, you agree to the terms of this Privacy Policy.